Frequently Asked Questions

To get started, simply click “Book Now” to view our available appointments and schedule your visit.Once you select your preferred appointment time, you’ll be guided to complete our inquiry form. After you submit the form, our team will review your information and contact you within 48 business hours to guide you through the next steps.We typically review inquiries the same day they’re received, but please allow up to 48 hours for follow-up during busy periods.

Hopeful Mind Mental Health provides personalized, whole-person care designed to support both your mental and physical well-being. Our services include:Mental Health & Medication Management – Psychiatric evaluations and ongoing medication management for concerns such as anxiety, depression, ADHD, bipolar disorder, PTSD, OCD, and eating disorders.Weight Management – Clinician-guided weight management that considers the whole picture, including mental health, stress, sleep, eating patterns, medications, and overall health. Prescription weight-management medications, including GLP-1 options, may be considered when clinically appropriate.Hormone Replacement Therapy (HRT) – Personalized evaluation and treatment for symptoms related to perimenopause and menopause, including changes in mood, anxiety, sleep, energy, concentration, and other hormone-related concerns.Recovery & MAT – Compassionate outpatient support for alcohol and substance use concerns, including Medication-Assisted Treatment (MAT) when clinically appropriate. Our approach is supportive, confidential, and free from judgment.Telehealth Appointments – Convenient, secure virtual care that allows eligible patients to meet with their provider from the privacy of home. Our providers care for a range of mental health concerns, including anxiety, depression, ADHD, bipolar disorder, PTSD, OCD, eating disorders, alcohol use disorder, and substance use disorder.

Yes, but not all of our providers see minors. For medication management, we accept children 10 years old and above. If you’d like to book an appointment for a minor, please schedule with Heather Skomski, PMHNP-BC.

We offer flexible morning and early afternoon appointments, with extended hours available upon request, depending on provider availability.Our regular hours are:Monday: 8:00 a.m. – 3:00 p.m.Tuesday: 7:30 a.m. – 3:00 p.m.Wednesday: 8:00 a.m. – 3:00 p.m.Thursday: 7:30 a.m. – 3:00 p.m.Friday: 8:00 a.m. – 12:00 p.m.If you reach out after hours, our team will respond on the next business day.

We accept most major commercial insurance plans, including Anthem Blue Cross Blue Shield, Point 23 Health, United Healthcare, Optum, Tufts, Harvard Pilgrim, Health Plan, and UMR.

Your telehealth appointment will take place securely through Charm mPHR, allowing you to meet with your provider from the comfort and privacy of your home.For easier access, you can download the Charm mPHR App on your mobile device before your appointment:📱 Apple App Store: https://play.google.com/store/apps/detailsid=com.charm.phr.mphr&hl=en&pli=1📱 Google Play Store: https://apps.apple.com/us/app/charm-mphr/id1509064377Before your appointment:Please be ready a few minutes early in a quiet, private space with a reliable internet connection and a charged device.Appointment reminders:You'll receive an appointment reminder before your scheduled visit so you have time to get ready and access your appointment.Video visit:At your scheduled appointment time, access your telehealth visit through Charm mPHR and connect with your provider. During your appointment, you'll be able to discuss your concerns, treatment progress, medications, and any questions you may have.If you need help accessing or using Charm mPHR, please contact our office. We're happy to assist you.

To verify whether we are in-network with your insurance plan, you can contact your insurance provider directly. Provide them with the following information:Heather Skomski, APRN, PMHNP-BCNPI: 1033764600Carissa Kajenski, APRN, PMHNP-BC NPI: 1700294139Your insurance company can confirm your coverage, in-network status, and any potential out-of-pocket costs.Our office can also assist with confirming whether you are in-network and help clarify any coverage questions you may have. Please feel free to reach out — we’re happy to help.

Yes, you can pay for your appointments directly. Our rates are as follows: Initial evaluation: $300, Follow-up visits (15-30 minutes): $150. Payment is due at the time of service. If you have any questions about payment options, please feel free to reach out to our office.

We accept MasterCard and Visa for payment. We also accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.

No, we do not offer out-of-network benefits. We focus on in-network insurance to ensure patients have access to covered services with minimal out-of-pocket costs. If you would like to verify whether we are in-network with your insurance plan, you can contact your insurance provider and provide Heather Skomski's name and NPI number: 1033764600 or Carissa Kajenski's name and NPI number: 1700294139. If you have any additional questions, feel free to reach out.

Yes, we provide superbills for self-pay patients who wish to seek reimbursement from their insurance provider. A superbill is an itemized receipt of services that you can submit to your insurance company for possible out-of-network reimbursement. Reimbursement is not guaranteed and depends on your specific insurance plan. We recommend contacting your insurance provider to verify your out-of-network benefits and reimbursement policies. If you need a superbill, please let me know, and we’ll be happy to provide one.

Yes, we provide psychiatric evaluation and medication management as part of our comprehensive approach to mental health care.Medication Management is provided by Heather Skomski, PMHNP-BC and Carissa Kajenski, APRN, PMHNP-BC. Our providers work with you to understand your symptoms, treatment goals, and individual needs and develop a personalized treatment plan.At this time, Hopeful Mind Mental Health does not provide ongoing therapy or counseling services. If therapy would be beneficial alongside medication management, your provider may recommend incorporating therapy with an outside therapist as part of your overall care.

Yes! We’re happy to assist established patients with letters and forms when clinically appropriate. Please note that we’re unable to complete FMLA or disability paperwork or provide Emotional Support Animal (ESA) letters at this time.A $25 fee per form or letter may apply. If you’re unsure whether we can assist with your request, please reach out to our team.